Communication, collaboration, change and digital transformation
+32 (0)2 245 35 00

My work

Some relevant projects...

Change Management and Internal Communications

Internal communications strategy and optimisation for IT department
Analysis, solution design and implementation
Healthcare services2017
Internal communication for an internal digital leadership program (1.100 pax, cross domain)
Design and execution of 3 annual internal conventions
Retail and Private Banking2016
Internal communication and change management program for an internal improvement project (700 pax, IT division)
Design and execution of the internal communication and change management
Financial services2016
Major event for the strategic alignment of the Private Banking department (800 pax)
Concept, content gathering and coordination (15 speakers at C-level), speech writing, presentations, speakers coaching, overall coordination
Retail and Private Banking2014
Development of a new model for Implementing a new model for worldwide proximity communication (30.000 pax)
Assessment and design
Chemical Industry2013
Adoption of a new ERP package in the distribution centre (300 pax)
Design and execution of the internal communication and change management
Appliances2011
Implementation of a new organisational model (1.800 pax, IT)
Development and roll out of an interactive training program
Retail and Private Banking2010
Implementation of a new internal communication strategy (2.600 pax)
Analysis, design and implementation
Retail Distribution2009
Implementation of a CMMi2 certification program (900 pax, IT)
Design and implementation of a change management program
Retail and Private Banking2009
Transformation of a stock broker into a private bank (450 pax)
Design and execution of the internal communication and change management
Program management – managing local and international stakeholders
Private Banking2007
Merger between two private banks (300 pax)
Design and execution of the internal communication and change management
Private Banking2004
Change management program to move from an account-oriented approach to a client-oriented approach
Design and execution of the internal communication and change management
Private Banking2003
Involvement and Launch of a companywide TQM program (2.500 pax (1.000 internal, 1.500 external))
Design and execution of the internal communication and change management
Insurance1994

Coaching, facilitation and training

Workshops for insurance brokers to train digital marketing practices
Design, development and facilitation
Insurance2016 - 2015
Seminar for middle managers to develop new communication methods in their teams
Design, development and facilitation
Media2015
Seminar for middle managers to develop new communication methods in their teams
Design, development and facilitation
Healthcare2014
Strategic workshop for C-suite
Design, development and facilitation
Financial Services2012
Coaching and support of a new communication managerRetail and Private Banking2010

Collaboration Improvement

Redesign and implementation of a new organisational model and processes for the worldwide advertising, brand and sponsoring department (25 pax)
Assessment, project and improvement plan, organisation and process design, implementation, training and change management
Global financial institution2013
Redesign and implementation of a new organisation model and processes for a business communication department (30 pax)
Systemic analysis, project and improvement plan, organisation and process design, implementation, training and change management
Retail and Private Banking2011

Tools and platforms for communication, information and collaboration

Development of Mobility as a Service
Project management to test the business case of MaaS in Belgium
Insurance2016
Product information platform migration (Stellent to Sharepoint)
"As is" assessment and "to be" design, content migration strategy, project management and execution for the split between the bank and the insurance company
Insurance2015
Reorganisation and rebuild of an information and collaboration platform for the ICT department (Sharepoint, Confluence, OneNote)
Analysis, design and development
Mail services2014
Intranet migration (Stellent to Sharepoint)
"As is" assessment and "to be" design, content migration strategy, content improvement, project management and execution, training and change management
Insurance2014
Intranet consultancy (Sharepoint, Yammer)
Consultancy on integrated communication strategy using collaborative platforms
Pharmaceutical Industry2014
Digital Signage (AppSpace)
Consultancy for the implementation of a worldwide digital signage system
Chemical Industry2014
Design of project management process and tool for a communication department
Design of a new "project management" model for the department, functional analysis and screens, follow up of the development, training and change management
Retail and Private Banking2011
Set up and implementation of a collaborative workspace for co-workers and subcontractors
Functional analysis, tool selection, solution setup, pilot and testing, roll out and training
Consultancy2011
Set up and implementation of a crisis communication platform, including crisis scenarios and document repository (Sharepoint)
Functional analysis, tool selection, solution setup, pilot and testing, roll out and training
Retail Distribution2010
Design, development and implementation of a CRM application for private banking, including change management (Filemaker Pro, AS400)
Define the commercial model with the private bankers and the private banking management (interviews, sharing of best practices and research), translate the commercial model into activities, functional analysis, development of the technical platform in "design by user" mode, training and change management
Private Banking2003

(Digital) marketing and marketing communications

Consultancy on channel management for bancinsurance
Analysis and design of a new servicing model for branch offices (client strategy, service design, maturity track)
Bancassurance2016
Creation of the first online healthcare insurance subscription platform in Belgium (DKV Smile )
Full project management, from value proposition to on and off line campaign management
Insurance2015
Launch of a revolutionary HR software start-up
Business model and marketing strategy
Software Industry2014
Review of all operational client communication in line with the new customer experience model
Copywriting and translation
Insurance2014
Launch of several IPO's
Press relations, events, marketing documents, digital advertising
Online Banking2008
Integrated on/off line marketing campaigns (saving products)
Development and copywriting
Online Banking2008
Sales and marketing management for a production company
Annual turnover growth of 98% in 4 years' time

Media Industry1996-1999

Corporate and Crisis Communications

Crisis communication management
Development and roll out of a crisis communications strategy for an investment product
Private Banking 2015
Crisis communication management
Bank fail: client, press and institutional relations, during a 4 months period of high uncertainty for clients and staff
Online Banking2008
Rebranding and repositioning of a private bank after integration with an international group
Full project management, finding balance between local identity and international HQ requirements
Private Banking2006
Creation of a new corporate identity
Full project management
Private Banking2000